Frequently Asked Questions
Unfortunately, cancellations or changes are no longer possible once an order has been placed.
We ship all orders within 1–2 days after full payment. If everything goes smoothly in transit, your package should arrive within 3 business days, provided the item of your choice is in stock. You can find the relevant information directly below the product you ordered. If you ordered several items with different delivery times, we ask you to be patient. We will ship your order together as soon as all items are available for delivery—fewer packages mean less transportation and CO2.
If you would like to return something, please follow the instructions at https://sabro.de/pages/retoure
Used, soiled, or damaged goods cannot be returned.
If you have any questions or need assistance, please email us at sabro@sabro.de.
You have the right to withdraw from your contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods. To exercise your right of withdrawal, you must inform us of your decision by means of an unequivocal statement. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse you for all payments received from you, including delivery costs (with the exception of additional costs resulting from your choosing a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement.
You must return the goods to us with sufficient postage paid; we will not accept unpaid shipments.
Items that, due to their nature or size, cannot normally be sent by post (such as our igloo tents) will be collected from you, and we will charge you EUR 13.50 for collection within Germany. Outside Germany, you must arrange the return shipment yourself.
Make sure you entered your email address correctly and check your spam folder. If you can't find anything, please contact sabro@sabro.de by email.
